SM
Seipati M

1 reviews | Active since Jul 2015

03 Jan 2024, 16:47

PATHETIC SERVICE

PATHETIC SERVICE, FROM THEIR SUPPORT TEAM ALL THE WAY TO THE SALES TEAM...Their support teams feedback is inconsistent, we've been waiting for a new line to be activated since 15 Dec, we just received a router from a courier company on the 20th, we called on the 23rd only to be told the sales department is not available they will be back on the 27th, 27th we called and the story changed to the new year, we called again on the 2nd and we were told they are still not back, no communication whatsoever to notify us as clients of their unavailability. Today the 3rd supports promises that a technician will come at 10am to connect us...It's 4.45pm now and our line is still not activated but we received an invoice for something that's useless and just gathering dust there.

Seek another provider for your sanity!!!

0
Replies (2)
Clear Access
Clear Access's reply04 Jan 2024, 09:08
Official
Good day Seipati, We are looking into your issue. As for as the issue you have experienced regarding our communications to you, I apologise and assure you we are investigating this and will deal with it internally. After an initial investigation, it appears that the FNO (Fibre Network Owner) that operates the fibre at your address accidentally handed over an incomplete configuration of your ONT (Optical Network Terminal) to Clear Access. This happened just before they closed for their freeze period. A person from our technical team will contact you shortly to investigate ways of resolving this quickly.
SM
Seipati M's update08 Jan 2024, 11:58
Reviewer Update
5 days later...Still not connected!!!