EW
Eugene W
1 reviews | Active since Mar 2016
27 Aug 2023, 09:30
Pathetic and most disingenuous ISP in South Africa
Please don't waste your time and money, everything is always either the fiber host's or the hardware supplier's fault and they are very frugal with the truth We signed up for a double-up service, i.e. 100Mbps down and up with a double-up (at the time with no limitation ), only to have the service first changed to 200 Mbps up and 100 Mbps down and them arguing with us although we have documented proof of there deceit. Now the double-up "promotion will end in September At best decieptfull and at worst *****.
Not to mention being harassed for payment although we were in credit for a month in advance,
in summary, they are not to be trusted, what they sell you and what you get is chalk and cheese
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Clear Access's replyOfficial
29 Aug 2023, 10:46Dear Eugene,
We deeply regret the misunderstanding and the inconvenience it has caused you. Your satisfaction is important to us, and we want to ensure that we address this issue in the most appropriate manner.
If, due to this misunderstanding, you feel that the services provided by Clear Access no longer meet your needs or expectations, we completely understand your decision to seek an alternative solution.
Should you decide to cancel your subscription with Clear Access, we will facilitate the process and ensure a smooth transition to another provider. Our customer support team is available to assist you with any necessary documentation or information required for cancellation.
We would like to express our gratitude for your past support and apologise once again for any inconvenience caused. It is always our intention to meet and exceed customer expectations, and we sincerely regret that we have not been able to do so in this instance.
If there is anything else we can do to rectify the situation or to address any lingering concerns, please do not hesitate to reach out to us. We value your feedback and hope to have the opportunity to regain your trust in the future.
Thank you for your understanding and consideration.
Clear Access's reply29 Aug 2023, 10:46
Official
Dear Eugene,
We deeply regret the misunderstanding and the inconvenience it has caused you. Your satisfaction is important to us, and we want to ensure that we address this issue in the most appropriate manner.
If, due to this misunderstanding, you feel that the services provided by Clear Access no longer meet your needs or expectations, we completely understand your decision to seek an alternative solution.
Should you decide to cancel your subscription with Clear Access, we will facilitate the process and ensure a smooth transition to another provider. Our customer support team is available to assist you with any necessary documentation or information required for cancellation.
We would like to express our gratitude for your past support and apologise once again for any inconvenience caused. It is always our intention to meet and exceed customer expectations, and we sincerely regret that we have not been able to do so in this instance.
If there is anything else we can do to rectify the situation or to address any lingering concerns, please do not hesitate to reach out to us. We value your feedback and hope to have the opportunity to regain your trust in the future.
Thank you for your understanding and consideration.