TS
Theo S
1 reviews | Active since May 2019
23 Oct 2023, 16:30
One angry customer!
I have been with them for 2 weeks and their connection is always down. Outages every week. Since joining them they've had outages 4 times. It's been 19 hours and counting and they haven't fixed the issue. Come month end i must pay for service they don't provide.
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Clear Access's replyOfficial
23 Oct 2023, 19:50Good evening Theo
We are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider. We can assure you that we are doing everything that we can to have them resolve this issue asap. Until then we thank you for your patience and understanding.
We are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider. We can assure you that we are doing everything that we can to have them resolve this issue asap. Until then we thank you for your patience and understanding.
Best regards,
Clear Access's reply23 Oct 2023, 19:50
Official
Good evening Theo
We are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider. We can assure you that we are doing everything that we can to have them resolve this issue asap. Until then we thank you for your patience and understanding.
We are sorry for the intermittent connectivity you have experienced. Please understand that this has been due to the unstable connection that we have experienced from our upstream Backhaul Fibre provider. We can assure you that we are doing everything that we can to have them resolve this issue asap. Until then we thank you for your patience and understanding.
Best regards,