KM
Karabo M
1 reviews | Active since Jul 2023
11 Dec 2024, 11:32
Offline >12 hours
I am in the unfortunate position of being forced to use Clear Access since they’re the solo fibre provider in my Estate. Whenever they go offline, it’s almost always for longer than 12 hours, sometimes for a whole day. There’s never any explanation for the downtime nor is a TAT ever provided. I’m tempted to cancel my subscription and look for home 4G/5G instead.
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Clear Access's replyOfficial
11 Dec 2024, 14:39Good day Karabo,
Thank you for taking our call.
Ensuring our customers are happy is our number 1 top priority and we fully understand the frustration the outage has caused.
Our teams worked diligently to restore connectivity within the same day.
We deeply regret any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Clear Access
Thank you for taking our call.
Ensuring our customers are happy is our number 1 top priority and we fully understand the frustration the outage has caused.
Our teams worked diligently to restore connectivity within the same day.
We deeply regret any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Clear Access
Best regards,
Clear Access's reply11 Dec 2024, 14:39
Official
Good day Karabo,
Thank you for taking our call.
Ensuring our customers are happy is our number 1 top priority and we fully understand the frustration the outage has caused.
Our teams worked diligently to restore connectivity within the same day.
We deeply regret any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Clear Access
Thank you for taking our call.
Ensuring our customers are happy is our number 1 top priority and we fully understand the frustration the outage has caused.
Our teams worked diligently to restore connectivity within the same day.
We deeply regret any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Clear Access
Best regards,