kD
keith D
1 reviews | Active since Feb 2026
16 Feb 2026, 08:20
Now they slap me wit...
Now they slap me with a R600+ call-out fee, claiming the broken fiber lead is my fault
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Clear Access's replyOfficial
17 Feb 2026, 11:53Good day Keith,
Thank you for your feedback.
Please be assured that you are not liable for a call-out fee in this instance.
For clarity, our Terms and Conditions for call-outs are emailed to customers prior to our team’s visit. The standard call-out fee of R650 only applies if the fault is found to be on the customer’s side — for example, if there is accidental cable damage or an internal Wi-Fi issue where additional hardware or support may be required. If the fault is on our side, no call-out fee is charged.
Should you have any further questions or if there is anything else we can assist you with, please feel free to contact us on ***.
Kind regards,
Clear Access
Thank you for your feedback.
Please be assured that you are not liable for a call-out fee in this instance.
For clarity, our Terms and Conditions for call-outs are emailed to customers prior to our team’s visit. The standard call-out fee of R650 only applies if the fault is found to be on the customer’s side — for example, if there is accidental cable damage or an internal Wi-Fi issue where additional hardware or support may be required. If the fault is on our side, no call-out fee is charged.
Should you have any further questions or if there is anything else we can assist you with, please feel free to contact us on ***.
Kind regards,
Clear Access
Clear Access's reply17 Feb 2026, 11:53
Official
Good day Keith,
Thank you for your feedback.
Please be assured that you are not liable for a call-out fee in this instance.
For clarity, our Terms and Conditions for call-outs are emailed to customers prior to our team’s visit. The standard call-out fee of R650 only applies if the fault is found to be on the customer’s side — for example, if there is accidental cable damage or an internal Wi-Fi issue where additional hardware or support may be required. If the fault is on our side, no call-out fee is charged.
Should you have any further questions or if there is anything else we can assist you with, please feel free to contact us on ***.
Kind regards,
Clear Access
Thank you for your feedback.
Please be assured that you are not liable for a call-out fee in this instance.
For clarity, our Terms and Conditions for call-outs are emailed to customers prior to our team’s visit. The standard call-out fee of R650 only applies if the fault is found to be on the customer’s side — for example, if there is accidental cable damage or an internal Wi-Fi issue where additional hardware or support may be required. If the fault is on our side, no call-out fee is charged.
Should you have any further questions or if there is anything else we can assist you with, please feel free to contact us on ***.
Kind regards,
Clear Access