WS
Warren S

1 reviews | Active since Aug 2019

27 Aug 2019, 16:13

No service

I have been waiting since February 2019 for the finalization of fibre roll-out in my area. I have phoned multiple times and always get the same : We have no eta but it should be in a month... That's 7 months now for an installation of fibre in my comply (Golf View Estate , Nelpruit)

Every time I summit a support request or send an email, it is not answered.

I've spoken to Jo-Ann and I always get an answer, saying there has been another delay.

The Clear Access team says it's the municipalities fault. The HOA says it's Clear Access's fault. I say it is Clear Access's fault since they can't even get their story straight when they answer the phone.

Extremely disappointing with the complete lack of service. Wish I could have a different fibre provider as my ISP is powerless)

0
Replies (1)
Clear Access
Clear Access's reply25 Jul 2022, 14:35
Official
Good day Warren,
 
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
 
Kind Regards,
Clear Access