TS
Tasneem S
1 reviews | Active since Mar 2020
28 Mar 2020, 01:14
No connection
Unable to maintain a constant fibre supply. There is rarely a day with no signal interruptions. We are still expected to pay the full rates but they do not deliver service or compensate us for any of the days (yes, sometimes there is no WiFi for 24 hours) where we have no signal. When you bring up these issues with them, you are met with their default apologies or none at all. They are unprofessional and its not fair to charge clients for a service you are not providing.
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Replies (1)Clear Access's replyOfficial
25 Jul 2022, 14:30Good day Tasneem,
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Clear Access's reply25 Jul 2022, 14:30
Official
Good day Tasneem,
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
