No Access AGAIN!
More like no Access. The service is down at least 3 times a week for multiple periods throughout the day. How can Clear Access expand but cannot provide a basic service for existing customers.
Helpful (0)
Replies (7)0
Replies (7)
Clear Access's replyOfficial
19 Sept 2025, 08:49Good day Kyle,
We sincerely apologise for the recurring service disruptions you've experienced. We have confirmation from our support technicians that the network is back up and running. We take your feedback seriously and have escalated your concerns for immediate investigation. Emergency maintenance on the fibre has been completed. Please contact our support desk for further assistance if you are still experiencing issues. Kind Regards,
Clear Access
We sincerely apologise for the recurring service disruptions you've experienced. We have confirmation from our support technicians that the network is back up and running. We take your feedback seriously and have escalated your concerns for immediate investigation. Emergency maintenance on the fibre has been completed. Please contact our support desk for further assistance if you are still experiencing issues. Kind Regards,
Clear Access
Clear Access's reply19 Sept 2025, 08:49
Official
Good day Kyle,
We sincerely apologise for the recurring service disruptions you've experienced. We have confirmation from our support technicians that the network is back up and running. We take your feedback seriously and have escalated your concerns for immediate investigation. Emergency maintenance on the fibre has been completed. Please contact our support desk for further assistance if you are still experiencing issues. Kind Regards,
Clear Access
We sincerely apologise for the recurring service disruptions you've experienced. We have confirmation from our support technicians that the network is back up and running. We take your feedback seriously and have escalated your concerns for immediate investigation. Emergency maintenance on the fibre has been completed. Please contact our support desk for further assistance if you are still experiencing issues. Kind Regards,
Clear Access
's updateReviewer Update
19 Sept 2025, 09:37Thank you for your response, though you have missed the point completely. This is a regular occurrence. I understand once in a while sure, though again, this is not the case.
It is a weekly occurrence, some days multiple times throughout a single day, and has been ongoing for several months. A lot of people in the estate have moved over to LTE due to the limitations and Clear Access having the Monopoly in the Area.
Something needs to be done to find the root cause of the constant and regular drop/dip in connectivity.
It is a weekly occurrence, some days multiple times throughout a single day, and has been ongoing for several months. A lot of people in the estate have moved over to LTE due to the limitations and Clear Access having the Monopoly in the Area.
Something needs to be done to find the root cause of the constant and regular drop/dip in connectivity.
's update19 Sept 2025, 09:37
Reviewer Update
Thank you for your response, though you have missed the point completely. This is a regular occurrence. I understand once in a while sure, though again, this is not the case.
It is a weekly occurrence, some days multiple times throughout a single day, and has been ongoing for several months. A lot of people in the estate have moved over to LTE due to the limitations and Clear Access having the Monopoly in the Area.
Something needs to be done to find the root cause of the constant and regular drop/dip in connectivity.
It is a weekly occurrence, some days multiple times throughout a single day, and has been ongoing for several months. A lot of people in the estate have moved over to LTE due to the limitations and Clear Access having the Monopoly in the Area.
Something needs to be done to find the root cause of the constant and regular drop/dip in connectivity.
Clear Access's replyOfficial
19 Sept 2025, 11:43Good day Kyle,
This is concerning for us. Could you please log a ticket with our support team to address the issues you are experiencing. We are aware and have communicated with our clients regarding a recent maintenance that was done on the fibre network. Our support team will be able to assess the connectivity drops you are experiencing and will be able to assist you with answers as to why this is happening. Please log a ticket with *** or call ***. We are here to help and your experience is important to us.
Kind Regards,
Clear Access.
This is concerning for us. Could you please log a ticket with our support team to address the issues you are experiencing. We are aware and have communicated with our clients regarding a recent maintenance that was done on the fibre network. Our support team will be able to assess the connectivity drops you are experiencing and will be able to assist you with answers as to why this is happening. Please log a ticket with *** or call ***. We are here to help and your experience is important to us.
Kind Regards,
Clear Access.
Clear Access's reply19 Sept 2025, 11:43
Official
Good day Kyle,
This is concerning for us. Could you please log a ticket with our support team to address the issues you are experiencing. We are aware and have communicated with our clients regarding a recent maintenance that was done on the fibre network. Our support team will be able to assess the connectivity drops you are experiencing and will be able to assist you with answers as to why this is happening. Please log a ticket with *** or call ***. We are here to help and your experience is important to us.
Kind Regards,
Clear Access.
This is concerning for us. Could you please log a ticket with our support team to address the issues you are experiencing. We are aware and have communicated with our clients regarding a recent maintenance that was done on the fibre network. Our support team will be able to assess the connectivity drops you are experiencing and will be able to assist you with answers as to why this is happening. Please log a ticket with *** or call ***. We are here to help and your experience is important to us.
Kind Regards,
Clear Access.
's updateReviewer Update
19 Sept 2025, 15:24I log tickets regularly and so do multiple units in the Estate, though the Support team are always unable to provide answers or solutions to the constant drops.
's update19 Sept 2025, 15:24
Reviewer Update
I log tickets regularly and so do multiple units in the Estate, though the Support team are always unable to provide answers or solutions to the constant drops.
Clear Access's replyOfficial
19 Sept 2025, 15:39Could you please send us the ticket number of your most recent ticket so that we may investigate?
Clear Access's reply19 Sept 2025, 15:39
Official
Could you please send us the ticket number of your most recent ticket so that we may investigate?
's updateReviewer Update
19 Sept 2025, 15:49Account number is 31254
's update19 Sept 2025, 15:49
Reviewer Update
Account number is 31254
Clear Access's replyOfficial
22 Sept 2025, 12:39Hi Kyle,
Thank you for the details. We are investigating and will get back to you shortly.
Kind Regards,
Clear Access
Thank you for the details. We are investigating and will get back to you shortly.
Kind Regards,
Clear Access
Clear Access's reply22 Sept 2025, 12:39
Official
Hi Kyle,
Thank you for the details. We are investigating and will get back to you shortly.
Kind Regards,
Clear Access
Thank you for the details. We are investigating and will get back to you shortly.
Kind Regards,
Clear Access