Link down due to incorrect patch lead has been installed
I got my fibre installed on 25th of May and it has never worked. Been calling the call centre to troubleshoot the problem I am only told on the 30th of May that inserted the incorrect cable to connect
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Replies (1)'s updateReviewer Update
31 May 2023, 22:27I would like to appreciate these two techs from Clear Access for being able to troubleshoot my fibre connection issues timely. Devon for being able to remain calm and patient in being able to identify what the issue telephonically and Isaac making the effort to drive all the way to my apartment to ensure the patch cable and router configuration were switched on the Wi-Fi interface. These two gentlemen really take pride in their work and always consider the customer experience throughout. Thank you Devon and Isaac. Well Done and keep up the great job you’re going!!! Sending 10 stars your way
's update31 May 2023, 22:27
Reviewer Update
I would like to appreciate these two techs from Clear Access for being able to troubleshoot my fibre connection issues timely. Devon for being able to remain calm and patient in being able to identify what the issue telephonically and Isaac making the effort to drive all the way to my apartment to ensure the patch cable and router configuration were switched on the Wi-Fi interface. These two gentlemen really take pride in their work and always consider the customer experience throughout. Thank you Devon and Isaac. Well Done and keep up the great job you’re going!!! Sending 10 stars your way