Lack of communication or care

Got to be the worst ISP out there when ur comes to maintenance and communication. This is now the 3rd time alleged maintenance is being done on Orchid Ridge without clear, on time communication. They decide on a whim and then don’t care enough to inform an entire complex that they’re taking us offline. Only when you phone do that ey say “oh we’re doing maintenance “ as if they don’t have our emails or phone numbers to communicate that on time. Completely and utterly disgraceful how we are treated.