PT
Paballo T
1 reviews | Active since Mar 2025
10 Mar 2025, 15:19
Lack of Common Sence Customer service
I have a connectivity issue that is now taking 7 days to resolve Mweb is blaming Clear Acceas and Clear access is blaming Mweb.I’’ basically paying for a service that I am not using,what’s worse is I work from home and my children does online schooling it is extremely frustrating for my house hold .Eveetime I contact the call centre all I hear is blaming game without resolving the issue I really regret moving from Cool Ideas to this r&***h IP service provider Clear Access sucks and they lack common sence of customer service
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Replies (3)
Clear Access's replyOfficial
10 Mar 2025, 17:07Good day Paballo,
Thank you for taking the time to speak with our customer relations team.
As discussed, we received a cancellation request on 10 February 2025, with an effective date of 28 February 2025. However, after our conversation, we understand that this request was submitted incorrectly by your ISP. We will coordinate with them to resolve the matter as soon as possible.
Please let us know if you have any further questions or concerns.
Kind regards,
Clear Access
***
Thank you for taking the time to speak with our customer relations team.
As discussed, we received a cancellation request on 10 February 2025, with an effective date of 28 February 2025. However, after our conversation, we understand that this request was submitted incorrectly by your ISP. We will coordinate with them to resolve the matter as soon as possible.
Please let us know if you have any further questions or concerns.
Kind regards,
Clear Access
***
Clear Access's reply10 Mar 2025, 17:07
Official
Good day Paballo,
Thank you for taking the time to speak with our customer relations team.
As discussed, we received a cancellation request on 10 February 2025, with an effective date of 28 February 2025. However, after our conversation, we understand that this request was submitted incorrectly by your ISP. We will coordinate with them to resolve the matter as soon as possible.
Please let us know if you have any further questions or concerns.
Kind regards,
Clear Access
***
Thank you for taking the time to speak with our customer relations team.
As discussed, we received a cancellation request on 10 February 2025, with an effective date of 28 February 2025. However, after our conversation, we understand that this request was submitted incorrectly by your ISP. We will coordinate with them to resolve the matter as soon as possible.
Please let us know if you have any further questions or concerns.
Kind regards,
Clear Access
***
PT
Paballo T's updateReviewer Update
13 Mar 2025, 09:04Good Day
I followed up with MWEB that adviced that your feedback is incorrect and since the day I logged the complaint they have since asked you to provide proof of them requesting Clear Access to provide as to who requested the cancellation which to date you can not do .I latter called requesting for Kerry who is the customer resolution agent that is doing a very bad job at it because she fails to to a follow and now scared to come to the line to speak to me .She also confirmed that their technicians are *********** because a request was sent from Mweb BUT they failed to action. So this clearly shows that Clear Access are a bunch of *********** people that wants to pass goal points to Mweb .I pay for a service and i want my internet back .
Well Kerry Olkers i did your job for you you can follow up on this ticket number MWB***3 and connect my line
I followed up with MWEB that adviced that your feedback is incorrect and since the day I logged the complaint they have since asked you to provide proof of them requesting Clear Access to provide as to who requested the cancellation which to date you can not do .I latter called requesting for Kerry who is the customer resolution agent that is doing a very bad job at it because she fails to to a follow and now scared to come to the line to speak to me .She also confirmed that their technicians are *********** because a request was sent from Mweb BUT they failed to action. So this clearly shows that Clear Access are a bunch of *********** people that wants to pass goal points to Mweb .I pay for a service and i want my internet back .
Well Kerry Olkers i did your job for you you can follow up on this ticket number MWB***3 and connect my line
PT
Paballo T's update13 Mar 2025, 09:04
Reviewer Update
Good Day
I followed up with MWEB that adviced that your feedback is incorrect and since the day I logged the complaint they have since asked you to provide proof of them requesting Clear Access to provide as to who requested the cancellation which to date you can not do .I latter called requesting for Kerry who is the customer resolution agent that is doing a very bad job at it because she fails to to a follow and now scared to come to the line to speak to me .She also confirmed that their technicians are *********** because a request was sent from Mweb BUT they failed to action. So this clearly shows that Clear Access are a bunch of *********** people that wants to pass goal points to Mweb .I pay for a service and i want my internet back .
Well Kerry Olkers i did your job for you you can follow up on this ticket number MWB***3 and connect my line
I followed up with MWEB that adviced that your feedback is incorrect and since the day I logged the complaint they have since asked you to provide proof of them requesting Clear Access to provide as to who requested the cancellation which to date you can not do .I latter called requesting for Kerry who is the customer resolution agent that is doing a very bad job at it because she fails to to a follow and now scared to come to the line to speak to me .She also confirmed that their technicians are *********** because a request was sent from Mweb BUT they failed to action. So this clearly shows that Clear Access are a bunch of *********** people that wants to pass goal points to Mweb .I pay for a service and i want my internet back .
Well Kerry Olkers i did your job for you you can follow up on this ticket number MWB***3 and connect my line
Clear Access's replyOfficial
14 Mar 2025, 14:50Good day Paballo,
We truly understand your frustration and apologise for the inconvenience you've experienced. Our team has been working closely with your ISP to assist in resolving this matter.
Please note that we have provided your ISP with the proof of cancellation, as well as the handover documentation needed for your new application to get you back online. As this was a new application process, we’ve done everything on our side to support and facilitate the reconnection.
Should you have any further questions, we kindly advise following up directly with your ISP, as they are managing the application process from their side.
Thank you for your understanding.
Kind regards,
Clear Access
We truly understand your frustration and apologise for the inconvenience you've experienced. Our team has been working closely with your ISP to assist in resolving this matter.
Please note that we have provided your ISP with the proof of cancellation, as well as the handover documentation needed for your new application to get you back online. As this was a new application process, we’ve done everything on our side to support and facilitate the reconnection.
Should you have any further questions, we kindly advise following up directly with your ISP, as they are managing the application process from their side.
Thank you for your understanding.
Kind regards,
Clear Access
Clear Access's reply14 Mar 2025, 14:50
Official
Good day Paballo,
We truly understand your frustration and apologise for the inconvenience you've experienced. Our team has been working closely with your ISP to assist in resolving this matter.
Please note that we have provided your ISP with the proof of cancellation, as well as the handover documentation needed for your new application to get you back online. As this was a new application process, we’ve done everything on our side to support and facilitate the reconnection.
Should you have any further questions, we kindly advise following up directly with your ISP, as they are managing the application process from their side.
Thank you for your understanding.
Kind regards,
Clear Access
We truly understand your frustration and apologise for the inconvenience you've experienced. Our team has been working closely with your ISP to assist in resolving this matter.
Please note that we have provided your ISP with the proof of cancellation, as well as the handover documentation needed for your new application to get you back online. As this was a new application process, we’ve done everything on our side to support and facilitate the reconnection.
Should you have any further questions, we kindly advise following up directly with your ISP, as they are managing the application process from their side.
Thank you for your understanding.
Kind regards,
Clear Access