Joe terrible service

Hi there, I just spoke to a Joe a few minutes ago about 830pm actually he is very rude with an irritation on his voice of tone. I followed up on an network issue I logged in the afternoon, firstly he answered the phone without introducing himself, he went to tell me they are still investigating the issue and there is no feedback at this stage. I asked him to please escalate as I want to work as I am working from home, he then said I am not the only one affected the is a bunch of other people affected. I asked to speak to a senior he told management is not available right now I must call tomorrow morning, I then asked if he is working without supervision he hang up the phone. This is utterly disgusting service I believe Joe should be taken off the call center line for more training and coaching, his unwillingness to assist terrible service tells me he hates his job and does not want to be there. Please deal with him right away and resolve my internet connection issue thanks.