I've had mostly poor interactions with most agents except for Kyle Small, he was so efficient and helpful

Good day Prenisha,
Thank you for your feedback. We're thrilled to hear about your positive experience with Kyle. We will share your feedback with him and his team lead.
We sincerely apologise that your interactions with other agents haven't met the same standard. We value our clients and are committed to improving the overall customer experience.
Thank you again for bringing this to our attention as we aim to improve your star rating in future.
Kindest Regards,
Clear Access