KS
Kaamillah S
1 reviews | Active since Sept 2023
07 Sept 2023, 18:06
Internet Outages
Regular outages especially during higher stages of load shedding. I understand this is a national issue but Clear Access could at least be better at providing regular and detailed updates. It’s been over 4 hours without internet and there’s been no update or explanation. Honestly this is terrible service
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Clear Access's replyOfficial
22 Sept 2023, 10:46Dear Kaamilah,
Thank you for your feedback on our internet service. We apologize for any inconvenience and frustration that you have experienced with our service. We value your satisfaction and we take your complaints seriously.
We are aware of the issue with the internet outages during load shedding. We understand that this is a national issue that affects many customers and businesses. We are working hard to find a solution that will ensure the reliability and stability of our internet service during load shedding .
.Please contact us at *** email us at *** if you have any questions or concerns. We are always here to help you.
Thank you for choosing Clear Access.
Sincerely, Clear Access Team
Thank you for your feedback on our internet service. We apologize for any inconvenience and frustration that you have experienced with our service. We value your satisfaction and we take your complaints seriously.
We are aware of the issue with the internet outages during load shedding. We understand that this is a national issue that affects many customers and businesses. We are working hard to find a solution that will ensure the reliability and stability of our internet service during load shedding .
.Please contact us at *** email us at *** if you have any questions or concerns. We are always here to help you.
Thank you for choosing Clear Access.
Sincerely, Clear Access Team
Clear Access's reply22 Sept 2023, 10:46
Official
Dear Kaamilah,
Thank you for your feedback on our internet service. We apologize for any inconvenience and frustration that you have experienced with our service. We value your satisfaction and we take your complaints seriously.
We are aware of the issue with the internet outages during load shedding. We understand that this is a national issue that affects many customers and businesses. We are working hard to find a solution that will ensure the reliability and stability of our internet service during load shedding .
.Please contact us at *** email us at *** if you have any questions or concerns. We are always here to help you.
Thank you for choosing Clear Access.
Sincerely, Clear Access Team
Thank you for your feedback on our internet service. We apologize for any inconvenience and frustration that you have experienced with our service. We value your satisfaction and we take your complaints seriously.
We are aware of the issue with the internet outages during load shedding. We understand that this is a national issue that affects many customers and businesses. We are working hard to find a solution that will ensure the reliability and stability of our internet service during load shedding .
.Please contact us at *** email us at *** if you have any questions or concerns. We are always here to help you.
Thank you for choosing Clear Access.
Sincerely, Clear Access Team