Internet outage (fibre break)

Internet outage due to fibre break - I’m usually not the one to get upset easily but this is the worst experience I’ve had with internet or anything for that matter as a paying customer. Reported the issue on the 1st of Jan and 3 days later I still don’t have internet. I’ve made over 20 calls to Clear access (I have evidence), on the 3rd day I’m being told a team will be sent to look at the issue on the 6th of Jan (6 days later)I can’t stream and worst I can’t work. I’ve spent a minimum of R600 and counting already buying data so I can do my work, I’m avoiding downloading large files, I’m pushing to do some work over the weekend because of this.

- 2nd day I called M fibre, they told me clear access needs to perform first point check i.e request pictures. Only then I called clear access about this check and I was requested to send pictures, it’s been down hill from there onwards. No one seems to knew/knows what the ETA of the issue is until the 3rd day when I was told (oh you need to wait more 3 days, we will send a team) I’m beyond frustrated. “M Fibre doesn’t want to tell us the ETA for sending resources because they will be held accountable” what nonsense is this? Is this how you guys run a business?????