NM
Ntshabi M
1 reviews | Active since Feb 2013
14 Jan 2026, 20:14
INEXCUSABLE DISAPPOINTING SERVICE
I am in day 2 without connection to wifi after numerous phone calls to Clear Access and promises of restoration. I am also in week two of going back to work remotely. The inconvenience this matter has caused me is indescribable. Clear Access has shown no sense of urgency in my matter. This has also cost me data purchases I was not prepared for. Your service is disappointing and extremely disruptive.
Helpful (0)
Replies (3)0
Replies (3)
Clear Access's replyOfficial
15 Jan 2026, 07:51Good day Ntshabi,
Our system indicates that there is an outstanding balance on your account. Kindly contact our accounts department on *** or email ***. Our accounts department will assists you with the process of reactivating your account.
Kind regards,
Clear Access
Our system indicates that there is an outstanding balance on your account. Kindly contact our accounts department on *** or email ***. Our accounts department will assists you with the process of reactivating your account.
Kind regards,
Clear Access
Best regards,
Clear Access's reply15 Jan 2026, 07:51
Official
Good day Ntshabi,
Our system indicates that there is an outstanding balance on your account. Kindly contact our accounts department on *** or email ***. Our accounts department will assists you with the process of reactivating your account.
Kind regards,
Clear Access
Our system indicates that there is an outstanding balance on your account. Kindly contact our accounts department on *** or email ***. Our accounts department will assists you with the process of reactivating your account.
Kind regards,
Clear Access
Best regards,
NM
Ntshabi M's updateReviewer Update
15 Jan 2026, 17:25Dear Clear Access,
Many thanks for your response. However your response shows in itself that you did not care to investigate the matter. On the surface - that is what I’ve been told by you and your attempt to debit over R2000 from my account. The only thing I did was enquire on an upgrade which in turn resulted in an “outstanding amount “. The least I expected was an apology on your part which caused the error. I have never paid for your services as it is included as a free service in the estate. You have my banking details as part of your process to provide me with a quote and a condition to pay the once off payment before the upgrade can be app**** and charged. I never paid that fee and the order was cancelled. All I needed was an apology for the inconvenience this caused to me as a work from home professional. Anyway thanks for restoring my connection two days later.
Next time you respond to your clients, check your records and verify your facts before you respond- basic customer service courtesy.
Kind regards,
N
Many thanks for your response. However your response shows in itself that you did not care to investigate the matter. On the surface - that is what I’ve been told by you and your attempt to debit over R2000 from my account. The only thing I did was enquire on an upgrade which in turn resulted in an “outstanding amount “. The least I expected was an apology on your part which caused the error. I have never paid for your services as it is included as a free service in the estate. You have my banking details as part of your process to provide me with a quote and a condition to pay the once off payment before the upgrade can be app**** and charged. I never paid that fee and the order was cancelled. All I needed was an apology for the inconvenience this caused to me as a work from home professional. Anyway thanks for restoring my connection two days later.
Next time you respond to your clients, check your records and verify your facts before you respond- basic customer service courtesy.
Kind regards,
N
NM
Ntshabi M's update15 Jan 2026, 17:25
Reviewer Update
Dear Clear Access,
Many thanks for your response. However your response shows in itself that you did not care to investigate the matter. On the surface - that is what I’ve been told by you and your attempt to debit over R2000 from my account. The only thing I did was enquire on an upgrade which in turn resulted in an “outstanding amount “. The least I expected was an apology on your part which caused the error. I have never paid for your services as it is included as a free service in the estate. You have my banking details as part of your process to provide me with a quote and a condition to pay the once off payment before the upgrade can be app**** and charged. I never paid that fee and the order was cancelled. All I needed was an apology for the inconvenience this caused to me as a work from home professional. Anyway thanks for restoring my connection two days later.
Next time you respond to your clients, check your records and verify your facts before you respond- basic customer service courtesy.
Kind regards,
N
Many thanks for your response. However your response shows in itself that you did not care to investigate the matter. On the surface - that is what I’ve been told by you and your attempt to debit over R2000 from my account. The only thing I did was enquire on an upgrade which in turn resulted in an “outstanding amount “. The least I expected was an apology on your part which caused the error. I have never paid for your services as it is included as a free service in the estate. You have my banking details as part of your process to provide me with a quote and a condition to pay the once off payment before the upgrade can be app**** and charged. I never paid that fee and the order was cancelled. All I needed was an apology for the inconvenience this caused to me as a work from home professional. Anyway thanks for restoring my connection two days later.
Next time you respond to your clients, check your records and verify your facts before you respond- basic customer service courtesy.
Kind regards,
N
Clear Access's replyOfficial
16 Jan 2026, 08:52Good day Ntshabi,
This matter has been escalated and investigated thoroughly.
Please note that our customer relations officer will be in touch today to resolve the matter.
Kind regards,
Clear Access.
This matter has been escalated and investigated thoroughly.
Please note that our customer relations officer will be in touch today to resolve the matter.
Kind regards,
Clear Access.
Best regards,
Clear Access's reply16 Jan 2026, 08:52
Official
Good day Ntshabi,
This matter has been escalated and investigated thoroughly.
Please note that our customer relations officer will be in touch today to resolve the matter.
Kind regards,
Clear Access.
This matter has been escalated and investigated thoroughly.
Please note that our customer relations officer will be in touch today to resolve the matter.
Kind regards,
Clear Access.
Best regards,