P
Palesacharmainemmoledi

1 reviews | Active since Sept 2023

02 Oct 2025, 09:03

HORRIBLE HORRIBLE HORRIBLE

I’ve had the worst experience with Clear Access Fibre. The connection is down almost every week, and despite the high cost, the service is unreliable. What’s even more frustrating is the cancellation process — they charge over R2,000 just to cancel, which is completely unreasonable. I would not recommend Clear Access to anyone. Their service is inconsistent, overpriced, and their cancellation fees are excessive.

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Replies (1)
Clear Access
Clear Access's reply07 Oct 2025, 16:52
Official
Good day Palesa, 
We would like to sincerely apologise for the inconvenience and frustration caused by the recent outages. 
We have been doing our best to ensure your estate has stable and reliable connectivity. 

Our customer relations team will be in touch regarding your concerns about the cancellation fee. 

Kind regards, 
Clear Access