1 reviews | Active since May 2015
Hopeless ticket desk service
Hopeless support experience.
I logged a ticket on the Clear Access portal due to terrible network performance (1Mps on a 200Mps line).
24 hours later, I get an email message from their support team saying that since I'm with Vodacom I should reach out to them instead.
I'm not with Vodacom, I have never been with Vodacom. I've always been with Cool Ideas. The Estate manager of my complex says there was a cable damage problem on the Clear Access fibre in our area.
Clear Access didn't know about that cable damage to their own cables and thought I was on the completely wrong ISP, and dismissed my concerns without even checking, 24hrs after I logged the ticket.
At least Cool Ideas were super on the ball immediately when I logged a ticket with them and phoned back multiple times over the last 24 hours to check on my situation.
Thank you for your feedback. We apologise for the frustration caused by this experience.As a network infrastructure provider (FNO), support requests are typically managed through your service provider, who liaises directly with us where needed.
We appreciate you bringing this to our attention, as it helps us improve our communication and processes going forward.
Kind regards,
Clear Access
Thank you for your feedback. We apologise for the frustration caused by this experience.As a network infrastructure provider (FNO), support requests are typically managed through your service provider, who liaises directly with us where needed.
We appreciate you bringing this to our attention, as it helps us improve our communication and processes going forward.
Kind regards,
Clear Access