TT
Tshegofatso T
1 reviews | Active since Mar 2025
05 May 2025, 18:41
Frustrating experience with Fibre Installation
I paid my initiation fee on the 20th of April and a ticket was created in the 23rd of April to get my fibre line installed. My router was delivered on the 24th of April and that’s where the story ends. I have not received any follow up to confirm if the infrastructure in the building is suitable for the activation. I have not received feedback from customer service to give follow up steps post delivery of the router. I am stuck without fibre and it is frustrating to have to write this review but all my enquiries have fallen on deaf ears.
Helpful (0)
Replies (3)0
Replies (3)
Clear Access's replyOfficial
06 May 2025, 08:44Good day Tshegofatso,
Please note that the customer relations officer will be in contact with you regarding this matter.
We are committed to ensuring you feel supported and satisfied with our service.
Kind regards,
Clear Access
Please note that the customer relations officer will be in contact with you regarding this matter.
We are committed to ensuring you feel supported and satisfied with our service.
Kind regards,
Clear Access
Clear Access's reply06 May 2025, 08:44
Official
Good day Tshegofatso,
Please note that the customer relations officer will be in contact with you regarding this matter.
We are committed to ensuring you feel supported and satisfied with our service.
Kind regards,
Clear Access
Please note that the customer relations officer will be in contact with you regarding this matter.
We are committed to ensuring you feel supported and satisfied with our service.
Kind regards,
Clear Access
TT
Tshegofatso T's updateReviewer Update
07 May 2025, 17:34Thank you for the efficient response to my plea for assistance. I received a call from Kerry Olkers and Anje van Eck shortly after this post who went on to assist me in getting a technician who could assist me in getting the installation completed. Tys Ramashoba was the friendly and proficient technician who quickly attended to my query and I am now officially online.
I greatly appreciate the assistance in getting this sorted as quick as it has happened.
I greatly appreciate the assistance in getting this sorted as quick as it has happened.
TT
Tshegofatso T's update07 May 2025, 17:34
Reviewer Update
Thank you for the efficient response to my plea for assistance. I received a call from Kerry Olkers and Anje van Eck shortly after this post who went on to assist me in getting a technician who could assist me in getting the installation completed. Tys Ramashoba was the friendly and proficient technician who quickly attended to my query and I am now officially online.
I greatly appreciate the assistance in getting this sorted as quick as it has happened.
I greatly appreciate the assistance in getting this sorted as quick as it has happened.
Clear Access's replyOfficial
12 May 2025, 17:05Good day Tshegofatso,
Thank you for your feedback and we are so happy we could turn things around for you.
We will pass on your thanks to the team.
Kind regards,
Clear Access
Thank you for your feedback and we are so happy we could turn things around for you.
We will pass on your thanks to the team.
Kind regards,
Clear Access
Clear Access's reply12 May 2025, 17:05
Official
Good day Tshegofatso,
Thank you for your feedback and we are so happy we could turn things around for you.
We will pass on your thanks to the team.
Kind regards,
Clear Access
Thank you for your feedback and we are so happy we could turn things around for you.
We will pass on your thanks to the team.
Kind regards,
Clear Access