********** ******ion of "Installation" Fees

Recently asked about cancellation of my connection and only at this point I was informed that the "free" installation they boast in their advertising is a hoax.

My apartment is Fibre ready and there is already an ONT that just requires a router to be plugged in. The complex is limited to clear access as a service provider and the previous tenant had Fibre with them as well. When I signed up they told me I'm getting free installation and a person came for ~20 minutes, plugged in my router and activated it.

Now that I am canceling they are claiming that the guy did an entire installation of the router and they want me to pay R2000 for a guy to just plug in a router! There was no activation, he unpacked a router and plugged it into a wall. How is that an installation?

The agent I am conversing with is extremely unhelpful and keeps referring me to a clause in the T&C's about an installation fee being charged if you cancel before 12 months but there was no installation so I can't understand how they want to forcefully charge me for one.

How does a service provider **********ly ***** from customers by charging exorbitant fees for an activation under the pretense that it is an installation?

They also expect you to return the router by either driving to Centurion or couriering it yourself. So the router return fees are also placed on the customer.

Absolutely disgusted!