Extremely Slow Response Times/ Fibre not working

NO FIBRE CONNECTION:

I have logged tickets via their helpdesks, I have phone their lines 3 times. RESPONSE: "someone will call you back" x3

Its been 48+ hours with no internet connectivity over their services and no response from any logged ticket on their helpdesks.

They have not bothered to even just email or sms me.

I am still having to rely on alternative data methods/mobile hostpot which is extremely expensive.

Clients dont seem to be of much priority to Clear Access, I would not mind moving to DNATEL if SOMEONE from Clear Access could just contact me.

DNATEL's infrastructure installed and has been working 100% since installation SATURDAY. This is a Clear Access issue as the ISP.

Regards