SM
Siyabonga M
1 reviews | Active since Nov 2019
16 Sept 2025, 13:52
Do not choose these people
This is a nonsense service provider. I wouldn’t recommend them to anyone. We’ve been having regular downtime in Pomona Kempton since park. If your complex/Estate have their line I would honestly urge you to rather get LTE.
Helpful (0)
Replies (4)0
Replies (4)
Clear Access's replyOfficial
16 Sept 2025, 14:58Good day Siyabonga,
We sincerely apologise for the frustration and inconvenience caused by the recent outages. The intermittent connectivity issues experienced were caused by a fault on a core link, which affected connectivity across the surrounding area. Please note that the fibre link and infrastructure within the estate itself were not damaged or faulty. We are working closely with our upstream provider to ensure the link is restored and that you have reliable and stable internet.
Kind regards,
Clear Access
We sincerely apologise for the frustration and inconvenience caused by the recent outages. The intermittent connectivity issues experienced were caused by a fault on a core link, which affected connectivity across the surrounding area. Please note that the fibre link and infrastructure within the estate itself were not damaged or faulty. We are working closely with our upstream provider to ensure the link is restored and that you have reliable and stable internet.
Kind regards,
Clear Access
Best regards,
Clear Access's reply16 Sept 2025, 14:58
Official
Good day Siyabonga,
We sincerely apologise for the frustration and inconvenience caused by the recent outages. The intermittent connectivity issues experienced were caused by a fault on a core link, which affected connectivity across the surrounding area. Please note that the fibre link and infrastructure within the estate itself were not damaged or faulty. We are working closely with our upstream provider to ensure the link is restored and that you have reliable and stable internet.
Kind regards,
Clear Access
We sincerely apologise for the frustration and inconvenience caused by the recent outages. The intermittent connectivity issues experienced were caused by a fault on a core link, which affected connectivity across the surrounding area. Please note that the fibre link and infrastructure within the estate itself were not damaged or faulty. We are working closely with our upstream provider to ensure the link is restored and that you have reliable and stable internet.
Kind regards,
Clear Access
Best regards,
SM
Siyabonga M's updateReviewer Update
16 Sept 2025, 20:25So since last week you’ve been working tirelessly to ensure we have stable internet but it’s Tuesday today and we still have the same issues. As we speak right now (20:25) your damn internet is off again. It’s really ridiculous honestly
SM
Siyabonga M's update16 Sept 2025, 20:25
Reviewer Update
So since last week you’ve been working tirelessly to ensure we have stable internet but it’s Tuesday today and we still have the same issues. As we speak right now (20:25) your damn internet is off again. It’s really ridiculous honestly
SM
Siyabonga M's updateReviewer Update
17 Sept 2025, 06:40Yeah you guys are full of nonsense honestly. If it wasn’t for this 12 months locked in ******* you get us in, I would cancel today without thinking twice
SM
Siyabonga M's update17 Sept 2025, 06:40
Reviewer Update
Yeah you guys are full of nonsense honestly. If it wasn’t for this 12 months locked in ******* you get us in, I would cancel today without thinking twice
Clear Access's replyOfficial
17 Sept 2025, 13:51Good day Siyabonga,
The upstream provider was on-site this morning to repair the link.The link has been successfully restored, however we are still monitoring the performance of the link to ensure it is stable and reliable.
If you're still encountering issues with your internet connection, we're here to assist you. Please don't hesitate to contact our support desk at *** for immediate assistance.
We understand your frustration and hope to restore your trust in us moving forward.
Regards,
Clear Access Support
The upstream provider was on-site this morning to repair the link.The link has been successfully restored, however we are still monitoring the performance of the link to ensure it is stable and reliable.
If you're still encountering issues with your internet connection, we're here to assist you. Please don't hesitate to contact our support desk at *** for immediate assistance.
We understand your frustration and hope to restore your trust in us moving forward.
Regards,
Clear Access Support
Best regards,
Clear Access's reply17 Sept 2025, 13:51
Official
Good day Siyabonga,
The upstream provider was on-site this morning to repair the link.The link has been successfully restored, however we are still monitoring the performance of the link to ensure it is stable and reliable.
If you're still encountering issues with your internet connection, we're here to assist you. Please don't hesitate to contact our support desk at *** for immediate assistance.
We understand your frustration and hope to restore your trust in us moving forward.
Regards,
Clear Access Support
The upstream provider was on-site this morning to repair the link.The link has been successfully restored, however we are still monitoring the performance of the link to ensure it is stable and reliable.
If you're still encountering issues with your internet connection, we're here to assist you. Please don't hesitate to contact our support desk at *** for immediate assistance.
We understand your frustration and hope to restore your trust in us moving forward.
Regards,
Clear Access Support
Best regards,