Customer Service that just works...except after hours.

I just wanted to post a quick note on my experience with Clear Access in the last week or so. You see last Sunday morning my Fiber just stopped working at all. I logged a call with their Support help desk around 8am on the Sunday morning and was told they would not be able to send someone out on a weekend but that they would see what they could do. I waited a couple of hours and called them back, with which they basically said sorry you are on your own. This was super frustrating as I need my internet to be working 24/7 as I do my work from home and have a couple of teenagers so you can imagine the pain and frustration. I escalated it to their Support and Operations Manager Mark Cherrie who was of course not working on a Sunday. I repeatedly called them back and every time they basically told me there was nothing they could do. I got a response in the evening from Mark saying there must have been a misunderstanding as they do have teams available. On further inquiry I found out there were teams available after hours but only if you have a Business account with Clear Access. I have a Residential Account which cost my R999 per month. Not a little amount to pay for no service for this kind of outage. The only reason why I gave 2 stars and not 1 is that they did restore my service on the Monday. It took them 3 different teams and a whole day affair. Me and my wife basically had to use all of our Mobile Data at a huge expense to be able to continue working while it took until after 5 for our Fiber to come back online. Please be aware of this when next time your service goes down over a weekend. No After Hours Teams available for On Premise Support.