WM
Wandile M
1 reviews | Active since Jan 2015
21 Apr 2023, 13:13
Cummunication is at level 12 loadshedding
Extremely disappointed: no wifi from 18 April 2023 (4 days). Logged a ticket made phone calls. Unfortunately, they don't respond to emails and phone call can't confirm if a technician has been allocated or will come to sort out. Always talled log a ticket, Clear Access communication is like loadshedding. It would be great, to respond to the tickets and just let a client know you will allocate a technician and when it will go a long way rather than silence 🔕.
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Replies (2)0
Replies (2)
Clear Access's replyOfficial
21 Apr 2023, 14:28Good day Wandile, I apologise for the inconvenience caused. I understand that a technician has been dispatched to resolve your issue. I would just like to confirm, the fault occurred on 18 of April (2 days ago)?
Clear Access's reply21 Apr 2023, 14:28
Official
Good day Wandile, I apologise for the inconvenience caused. I understand that a technician has been dispatched to resolve your issue. I would just like to confirm, the fault occurred on 18 of April (2 days ago)?
WM
Wandile M's updateReviewer Update
21 Apr 2023, 14:54Thanks for your response. Very efficient end effective 👏 👌. But to correct, technician is not dispatched. The call I received, was that a technician will still be allocated and I will be informed when technician will come or be dispatched. My 4 days is 18 April (1day) 19 April (2 days) 20 April (3 days) 21 April (4 days).
WM
Wandile M's update21 Apr 2023, 14:54
Reviewer Update
Thanks for your response. Very efficient end effective 👏 👌. But to correct, technician is not dispatched. The call I received, was that a technician will still be allocated and I will be informed when technician will come or be dispatched. My 4 days is 18 April (1day) 19 April (2 days) 20 April (3 days) 21 April (4 days).