1 reviews | Active since Sept 2018
**** CLIENTS, WE WILL SOLVE ISSUES WHEN WE FEEL LIKE IT! **** THE REST!
Hi, I have just moved into my brand new apartment two and a half weeks ago. Clearaccess has already been installed in my unit, and I was informed to contact them to setup my DSTV as I soon realized that it's not just a normal connection. I contacted them two weeks ago, and they sent a Tech to come and resolve. Being new in the complex and area, I do not know anyone and do not feel safe leaving my key with the new security guards to allow these people into my apartment to resolve without me present. That day, my friend just arrived from Bloem for exams and she had been staying there all week since that Wednesday to Saturday. I had to drive to work, come back and open for her and Clearaccess folk to investigate the issue, he told me that there was no signal and the Fiber guys would need to come out and resolve the issue. Since two and half weeks ago, I have been calling in none stop, asking for feedback and for them to please organise another tech to come look at my issue in the same week my friend was present and at home (Someone I trust) but no one ever got back to me. I called in, asked for the past 2.5 weeks and they keep talking to their manager and getting advice from their manager whomemver I spoke to but never gets back to me, never gives me any feedback or updates. It is 2.5 weeks exactly today and still i have no signal, no dstv connection as NO ONE has even made the slightest bit of effort to sort out my issue. They had put me in such a ****ty position, as I hoped that we could sort this out when I had someone at home to let them in, 2.5 weeks ago, now I have to wait for them to ONE DAY ****ING call me back to resolve the issue, as I am ****ing begging them to now resolve my issue yet I AM A CLIENT!! ***!? No ****ing professionalism, no sense of urgency they are basically indirectly saying to me, "**** YOU, WE WILL ****ING GET BACK TO YOU AS SOON AS WE ****ING FEEL LIKE WE CAN AND WILL!" Meanwhile, I have no TV access, NONE WHATSOEVER! BEYOND PATHECTIC SERVICE!!! How do companies like this even exist, and you are new to this Fiber industry and you think you will make it with this type of SERVICE! ****!
The Manager (Mark) at Clearaccess gave me a call today and listened to my point of view and gave me such a heartfelt apology and how they will go about making things better for me. He went as far as apologizing four times and continued to listen to myself go on in such a frustrated manner - he explained to me how they do things at their company and that this wasn't handled correctly and asked if we can start afresh. He gave me he's number and said that if ever I need anything to just contact him directly and I don't have any time during the week or too scared to leave my key at the gate with someone else, they are more than happy to make provision for someone to come through on weekends when I am home. He really did try and make things easier for me, and could sense that he was being very compassionate and trying to make things better from here on out. Also, offered me a month free fiber connection.
Thank you Mark for handling this with such grace, and for making me feel like I matter and should not have gone through this at all. The way you spoke to me really made me feel like you cared.
I appreciate it. Hopefully, we have a better relationship going forward.
The Manager (Mark) at Clearaccess gave me a call today and listened to my point of view and gave me such a heartfelt apology and how they will go about making things better for me. He went as far as apologizing four times and continued to listen to myself go on in such a frustrated manner - he explained to me how they do things at their company and that this wasn't handled correctly and asked if we can start afresh. He gave me he's number and said that if ever I need anything to just contact him directly and I don't have any time during the week or too scared to leave my key at the gate with someone else, they are more than happy to make provision for someone to come through on weekends when I am home. He really did try and make things easier for me, and could sense that he was being very compassionate and trying to make things better from here on out. Also, offered me a month free fiber connection.
Thank you Mark for handling this with such grace, and for making me feel like I matter and should not have gone through this at all. The way you spoke to me really made me feel like you cared.
I appreciate it. Hopefully, we have a better relationship going forward.