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Menzi M
1 reviews | Active since Aug 2025
12 Aug 2025, 10:05
Clears Access internet drops, Terrible connection
My fiber line is connected via clear access and the connection keeps dropping every 10 minutes. I can't use my internet for anything and I work from home. My meetings keep getting disconnected. Every time I call them they tell me to send a video of the issue. They don't want to pay a technician to come have a look at the issue. They keep closing my tickets while the issue is not resolved and on my side I'm frustrated cause I pay an arm and a leg for this "premium" internet.
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Replies (1)
Clear Access's replyOfficial
12 Aug 2025, 10:36Good day Menzi,
Thank you for bringing this to our attention. We sincerely apologise for the frustration you’ve experienced.
Your case has been escalated to our Technical Support Management team, and our Customer Relations department will be in touch with you directly.
Please be assured that your ISP and Clear Access, as the network operator, are working together to get this matter resolved as quickly as possible.
The request for a photo or video is simply to help both teams identify where the issue originates, so we can address it efficiently.
We understand how disruptive this has been, especially when working from home, and we are committed to getting this matter resolved to your satisfaction.
Kind regards,
Clear Access
Thank you for bringing this to our attention. We sincerely apologise for the frustration you’ve experienced.
Your case has been escalated to our Technical Support Management team, and our Customer Relations department will be in touch with you directly.
Please be assured that your ISP and Clear Access, as the network operator, are working together to get this matter resolved as quickly as possible.
The request for a photo or video is simply to help both teams identify where the issue originates, so we can address it efficiently.
We understand how disruptive this has been, especially when working from home, and we are committed to getting this matter resolved to your satisfaction.
Kind regards,
Clear Access
Best regards,
Clear Access's reply12 Aug 2025, 10:36
Official
Good day Menzi,
Thank you for bringing this to our attention. We sincerely apologise for the frustration you’ve experienced.
Your case has been escalated to our Technical Support Management team, and our Customer Relations department will be in touch with you directly.
Please be assured that your ISP and Clear Access, as the network operator, are working together to get this matter resolved as quickly as possible.
The request for a photo or video is simply to help both teams identify where the issue originates, so we can address it efficiently.
We understand how disruptive this has been, especially when working from home, and we are committed to getting this matter resolved to your satisfaction.
Kind regards,
Clear Access
Thank you for bringing this to our attention. We sincerely apologise for the frustration you’ve experienced.
Your case has been escalated to our Technical Support Management team, and our Customer Relations department will be in touch with you directly.
Please be assured that your ISP and Clear Access, as the network operator, are working together to get this matter resolved as quickly as possible.
The request for a photo or video is simply to help both teams identify where the issue originates, so we can address it efficiently.
We understand how disruptive this has been, especially when working from home, and we are committed to getting this matter resolved to your satisfaction.
Kind regards,
Clear Access
Best regards,