Clearaccess is a **** and useless ISP

I wish I could give it 0 stars...honestly a piece of **** service. explain to me why my packet loss is 100%....how is it that I am paying for the most expensive package clearaccess has to offer but I am receiving subpar service. I only have 2 devices connected to the internet and yet I am getting issues like this. please fix this ****. troubleshoot or whatever and solve this, I depend on fast internet speed for my job, this is how I get clients and when I have slow reaction speeds like this I suffer and I lose money. I cannot and will not pay for a service that is lacking like this. Every month there is something wrong with your service, how is that possible????? and don't get me started on the useless customer service number, been calling over and over, been holding for almost 10 minutes at a time hearing that dumb ass automated voice saying "you are caller #1....thank you for your patience"....total and utter B.S

Fix this issue.