LB
Lea B
1 reviews | Active since Mar 2021
05 Mar 2021, 16:22
Clearaccess and Vumatel lack of service
Between Clearaccess with whom my Fibre contract is and Vumatec, there is just no one actually coming to fix my broken unit. 2 days for Clearaccess to activate my fibre after I moved and another 3 days waiting for repairs to my unit. So nice when I work from home and have to submit leave as I can not work
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Replies (1)
Clear Access's replyOfficial
25 Jul 2022, 14:29Good day Lea B,
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Clear Access's reply25 Jul 2022, 14:29
Official
Good day Lea B,
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access
Thank you for your feedback and apologies for the inconvenience caused. We see on our side that this has been resolved. Thank you for your patience and understanding. We hope to turn your 1-star review into a 5-star experience. If you have any more questions or concerns please feel free to contact the Clear Access Service Desk on *** and one of our agents will gladly assist you.
Kind Regards,
Clear Access