EM
Erina M
1 reviews | Active since Jan 2021
14 Mar 2025, 11:35
Clear Access - terrible service
Not receivibg the service I pay for on a monthly contract. Service are lately more disrupted than functional, without any form of communication from their end. This month alone, already had a buy an additional 20G data, so my child can do schoolwork. Not why I pay a monthly fee to a service provider. When calling the call center, you simply don't get proper feedback or ETR's.
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Clear Access's replyOfficial
14 Mar 2025, 15:21Good day Erina,
We completely understand your frustration and sincerely apologise for the inconvenience caused by the recent disruptions. We know how important a stable connection is, especially when it affects your child's schoolwork.
Please keep an eye out for an email from Clear Access or your estate manager regarding the previous outage. The recent downtime was due to a hardware issue, which our team addressed with urgency to restore services as quickly as possible.
We truly value you as a customer and want to ensure you have a fast and reliable connection moving forward. Should you experience any further issues, please feel free to reach out *** / ***) – we’re here to assist.
Kind regards,
Clear Access
We completely understand your frustration and sincerely apologise for the inconvenience caused by the recent disruptions. We know how important a stable connection is, especially when it affects your child's schoolwork.
Please keep an eye out for an email from Clear Access or your estate manager regarding the previous outage. The recent downtime was due to a hardware issue, which our team addressed with urgency to restore services as quickly as possible.
We truly value you as a customer and want to ensure you have a fast and reliable connection moving forward. Should you experience any further issues, please feel free to reach out *** / ***) – we’re here to assist.
Kind regards,
Clear Access
Best regards,
Clear Access's reply14 Mar 2025, 15:21
Official
Good day Erina,
We completely understand your frustration and sincerely apologise for the inconvenience caused by the recent disruptions. We know how important a stable connection is, especially when it affects your child's schoolwork.
Please keep an eye out for an email from Clear Access or your estate manager regarding the previous outage. The recent downtime was due to a hardware issue, which our team addressed with urgency to restore services as quickly as possible.
We truly value you as a customer and want to ensure you have a fast and reliable connection moving forward. Should you experience any further issues, please feel free to reach out *** / ***) – we’re here to assist.
Kind regards,
Clear Access
We completely understand your frustration and sincerely apologise for the inconvenience caused by the recent disruptions. We know how important a stable connection is, especially when it affects your child's schoolwork.
Please keep an eye out for an email from Clear Access or your estate manager regarding the previous outage. The recent downtime was due to a hardware issue, which our team addressed with urgency to restore services as quickly as possible.
We truly value you as a customer and want to ensure you have a fast and reliable connection moving forward. Should you experience any further issues, please feel free to reach out *** / ***) – we’re here to assist.
Kind regards,
Clear Access
Best regards,