RT
Renz T
1 reviews | Active since Dec 2017
29 Sept 2023, 08:42
Clear access - poor disclosure and unfair returns process
If you sign up with clear access please be advised that when you cancel, regardless of where in Gauteng you are they force you to drive to Centurion to return the router. Nobody mentions this at point of sales but apparently is embedded somewhere in their t’s and c’s. They gladly install at your residence and have technicians here all the time but make it very inconvenient to return the hardware because they automatically charge you R1000 until you return it. This is very poor customer service and clearly aimed at fleecing customers for every possible cent, when technicians in the area (as they have monopolised the complex) could easily fetch the router. Will never use them again!!!
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Replies (3)
Clear Access's replyOfficial
03 Oct 2023, 13:41Good day Renz,
We appreciate your concern, and we want to address it. Our terms and conditions have been established to guarantee the return of our Free-to-use router when your contract term concludes. These terms and conditions are not only transparently outlined on our website at https://clearaccess.co.za/terms-and-conditions but are also mandatory for all customers to review and accept during the sign-up process.
Please feel free to reach out if you have any further questions or require clarification.
Regards,
Clear Access
We appreciate your concern, and we want to address it. Our terms and conditions have been established to guarantee the return of our Free-to-use router when your contract term concludes. These terms and conditions are not only transparently outlined on our website at https://clearaccess.co.za/terms-and-conditions but are also mandatory for all customers to review and accept during the sign-up process.
Please feel free to reach out if you have any further questions or require clarification.
Regards,
Clear Access
Clear Access's reply03 Oct 2023, 13:41
Official
Good day Renz,
We appreciate your concern, and we want to address it. Our terms and conditions have been established to guarantee the return of our Free-to-use router when your contract term concludes. These terms and conditions are not only transparently outlined on our website at https://clearaccess.co.za/terms-and-conditions but are also mandatory for all customers to review and accept during the sign-up process.
Please feel free to reach out if you have any further questions or require clarification.
Regards,
Clear Access
We appreciate your concern, and we want to address it. Our terms and conditions have been established to guarantee the return of our Free-to-use router when your contract term concludes. These terms and conditions are not only transparently outlined on our website at https://clearaccess.co.za/terms-and-conditions but are also mandatory for all customers to review and accept during the sign-up process.
Please feel free to reach out if you have any further questions or require clarification.
Regards,
Clear Access
RT
Renz T's updateReviewer Update
03 Oct 2023, 19:19Hi
Why not take the constructive criticism to improve your sales process instead of hiding behind your legal disclaimer? The router is the only hardware you provide and is a key part of the transaction, so why not train your sales agents to specifically mention the return clause? Or do you prefer it being hidden among pages of legalese that you know people won’t scrutinise. There’s a difference between true transparency and what you are doing. My original sentiments are only confirmed by this cold and academic response.
Why not take the constructive criticism to improve your sales process instead of hiding behind your legal disclaimer? The router is the only hardware you provide and is a key part of the transaction, so why not train your sales agents to specifically mention the return clause? Or do you prefer it being hidden among pages of legalese that you know people won’t scrutinise. There’s a difference between true transparency and what you are doing. My original sentiments are only confirmed by this cold and academic response.
RT
Renz T's update03 Oct 2023, 19:19
Reviewer Update
Hi
Why not take the constructive criticism to improve your sales process instead of hiding behind your legal disclaimer? The router is the only hardware you provide and is a key part of the transaction, so why not train your sales agents to specifically mention the return clause? Or do you prefer it being hidden among pages of legalese that you know people won’t scrutinise. There’s a difference between true transparency and what you are doing. My original sentiments are only confirmed by this cold and academic response.
Why not take the constructive criticism to improve your sales process instead of hiding behind your legal disclaimer? The router is the only hardware you provide and is a key part of the transaction, so why not train your sales agents to specifically mention the return clause? Or do you prefer it being hidden among pages of legalese that you know people won’t scrutinise. There’s a difference between true transparency and what you are doing. My original sentiments are only confirmed by this cold and academic response.
Clear Access's replyOfficial
06 Oct 2023, 10:38Dear Renz,
Thank you for your feedback, highlighting the issues with our customer service. We apologize for any misunderstanding or miscommunication that may have occurred during our interaction.
We value your opinion and we strive to provide the best service possible to our customers. We have reviewed your case and we have taken the necessary actions to improve our customer service quality and efficiency.
Thank you for your feedback, highlighting the issues with our customer service. We apologize for any misunderstanding or miscommunication that may have occurred during our interaction.
We value your opinion and we strive to provide the best service possible to our customers. We have reviewed your case and we have taken the necessary actions to improve our customer service quality and efficiency.
Clear Access's reply06 Oct 2023, 10:38
Official
Dear Renz,
Thank you for your feedback, highlighting the issues with our customer service. We apologize for any misunderstanding or miscommunication that may have occurred during our interaction.
We value your opinion and we strive to provide the best service possible to our customers. We have reviewed your case and we have taken the necessary actions to improve our customer service quality and efficiency.
Thank you for your feedback, highlighting the issues with our customer service. We apologize for any misunderstanding or miscommunication that may have occurred during our interaction.
We value your opinion and we strive to provide the best service possible to our customers. We have reviewed your case and we have taken the necessary actions to improve our customer service quality and efficiency.