Clear Access Nelspruit

So I have been trying for nearly two week to get my line reconnected from my old residence to my new residence that I will start occupying within this week from the 1st of December 2022. My new residence is literally two streets below me within the same Complex in Nelspruit. But it would seem that getting answers and instructions on what to do and how to go about getting the new connection fitted, is a seemingly difficult task for your Nelspruit Crew to do with vague answers.

Firstly I spoke to a man that said he cant help me, I need to log a online request. To no surprise, nothing happened, I then got through to a lady today who doesn't seem to understand that I don't want to cancel my line, just move it. Although I am pretty sure my 2 year contract is done the end of November, she informed me that I have to give a month's notice, and that my Wifi will continue on a month to month basis.

So then I have to pay a month's worth of internet connectivity and then not be able to use it when I move on the first as they can't reconnect me from my old residence to my new one? Its either stupidity or absolute uselessness. I WILL NOT BE PAYING FOR A SERVICE I DONT GET.

I am also not able to login to the portal to review my contract as the password reset link doens't work.