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Nicole A

1 reviews | Active since Nov 2024

20 Nov 2024, 12:59

CLEAR ACCESS INTERNET PROVIDER - HORRIFIC CLIENT SERVICE

Clear Acces internet provider - ABSOLUTELY TERRIBLE CLIENT SERVICE. When activating our WiFi service we struggled for weeks after installation for the internet service to be activiated. When calling to report the problem you speak to a million differnt people of which none can give a solution, they just blame shift to MFibre and vice versa. Afterwards, at the beginning of each month for the first few months the same issue persisted where there is no internet connection. Now we have cancelled the service and notice was given on the 3rd of Novemnber, we were advised that our notice was too late and the services would run until 31 December and we would still be liable for the additional months payment - DEPSITE THEM DISCONNECTING OUR SERVICES, one week later after it was confirmed our data was disabled when notice to cancel was given, the data has still not been restored and despite numerous phonecalls and emails there is just 0 feedback. HORRIFIC CLIENT SERVICE.

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Replies (1)
Clear Access
Clear Access's reply25 Nov 2024, 09:13
Official
Dear Nicole,

Thank you for taking the time to share your feedback with us.

We sincerely apologize for the frustration and inconvenience this situation has caused. Please rest assured that one of our representatives has been in touch with the account holder to address the matter. Our teams worked diligently to resolve the issue, and as of Friday, your connection should be back online.

If you are still experiencing any connectivity issues, please don’t hesitate to log a ticket by emailing *** or calling ***. Additionally, you are welcome to escalate the matter to our customer relations department by reaching out to ***

We value your understanding and are committed to ensuring a seamless experience moving forward.

Kind regards,
Clear Access