Clear Access don't seem to want my money or care about customer service

I signed up with Cool Ideas 7 days ago. They were on the ball and made immediate contact. However they and I are now entirely dependent on Clear Access setting up my existing Fibre connection point. Clear Access don't seem to want my money or care about having me as a new customer. Nobody from Clear Access bothered to contact me until Thursday, and only after Cool Ideas checked on me and escalated on my behalf. I provided Clear Access with the photo they asked for and I was told someone would be in contact to arrange a technician to come around. Nothing further from Clear Access, no technician scheduling call. I had my previous flat's connection with Vumatel sorted in less than 2 days, but Clear Access have largely ignored me for a week. And now the Clear Access person who said they would ask for a technical appointment to be scheduled is on leave for the next week. I'm not even properly on board and I'm horrified at the lack of customer care they're already showing me. If this is how they treat customers I'm in for a terrible experience in the year ahead and I regret it already.