OM
Omphile M
1 reviews | Active since Apr 2018
03 Mar 2026, 20:25
Clear Access: Bad fibre service provider
Clear access provides poor customer service and persistent internet downtime. No SLA defined for downtime. I’ve been without internet services for over 2 days, update stays the same. No turnaround time to resolve the issue.
Support centre takes you to voicemail.
Helpful (0)
Replies (3)0
Replies (3)
Clear Access's replyOfficial
04 Mar 2026, 08:56Good Day Omphile,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration caused by the recent downtime, we understand how disruptive this can be.
We are pleased to confirm that your connectivity has now been restored.
Should you experience any further issues or have any concerns, please don’t hesitate to reach out to us directly and we will gladly assist.
Kind regards,
Clear Access
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration caused by the recent downtime, we understand how disruptive this can be.
We are pleased to confirm that your connectivity has now been restored.
Should you experience any further issues or have any concerns, please don’t hesitate to reach out to us directly and we will gladly assist.
Kind regards,
Clear Access
Clear Access's reply04 Mar 2026, 08:56
Official
Good Day Omphile,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration caused by the recent downtime, we understand how disruptive this can be.
We are pleased to confirm that your connectivity has now been restored.
Should you experience any further issues or have any concerns, please don’t hesitate to reach out to us directly and we will gladly assist.
Kind regards,
Clear Access
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration caused by the recent downtime, we understand how disruptive this can be.
We are pleased to confirm that your connectivity has now been restored.
Should you experience any further issues or have any concerns, please don’t hesitate to reach out to us directly and we will gladly assist.
Kind regards,
Clear Access
OM
Omphile M's updateReviewer Update
04 Mar 2026, 17:53Hi
I’m still experiencing issues with the connection after my internet issue was resolved for a few hours.
The after hours support centre do not answer calls. Again your contact centre takes you to voicemail the moment you are ready to speak to a representative.
Emails are not rep**** to. How exactly does one get support when needed?
I’m still experiencing issues with the connection after my internet issue was resolved for a few hours.
The after hours support centre do not answer calls. Again your contact centre takes you to voicemail the moment you are ready to speak to a representative.
Emails are not rep**** to. How exactly does one get support when needed?
OM
Omphile M's update04 Mar 2026, 17:53
Reviewer Update
Hi
I’m still experiencing issues with the connection after my internet issue was resolved for a few hours.
The after hours support centre do not answer calls. Again your contact centre takes you to voicemail the moment you are ready to speak to a representative.
Emails are not rep**** to. How exactly does one get support when needed?
I’m still experiencing issues with the connection after my internet issue was resolved for a few hours.
The after hours support centre do not answer calls. Again your contact centre takes you to voicemail the moment you are ready to speak to a representative.
Emails are not rep**** to. How exactly does one get support when needed?
Clear Access's replyOfficial
05 Mar 2026, 11:01Good day Omphile,
Thank you for speaking with one of our technicians to get this matter resolved. It is important to us that your are happy with both your connectivity and our service.
Kind Regards,
Clear Access
Thank you for speaking with one of our technicians to get this matter resolved. It is important to us that your are happy with both your connectivity and our service.
Kind Regards,
Clear Access
Clear Access's reply05 Mar 2026, 11:01
Official
Good day Omphile,
Thank you for speaking with one of our technicians to get this matter resolved. It is important to us that your are happy with both your connectivity and our service.
Kind Regards,
Clear Access
Thank you for speaking with one of our technicians to get this matter resolved. It is important to us that your are happy with both your connectivity and our service.
Kind Regards,
Clear Access