Beyond poor customer support

I joined the service provider on the 01 November 2023. I selected a debit order as a method of payment. They did not debit and told me my account would be blocked and a reactivation fee of R100 is required. I then paid R700 on the 17 November 2023 and sent a proof of payment to *** with my account no.25242. On saturday 25 Nov 2023 my account is blocked for non payment. I call the call centre and speak to an agent called Johan who said he cannot assist because accounts don't work on the weekend. I currently dont have internet and this company is making me suffer for their incompetence, very quick to block and slow to respond. I really regret signing up with this amateur company who have no clue how to manage a business. I will definitely be moving and just warning those who are intending to sign up with them.