AS
Arno S
1 reviews | Active since Aug 2016
25 Jun 2024, 19:37
"Best Internet ever" haha just kidding
OUNCE AGAIN NO INTERNET!! 3 days after it was down as well. As per after hours Consultant it is ounce again a LARGE area that is off. Wish I can add media to just show how many times Clear Access is down.
Worst internet service provider ever, and I mean I was with Telkom , enough said.
Helpful (0)
Replies (3)0
Replies (3)
Clear Access's replyOfficial
26 Jun 2024, 08:37Good day Arno,
We apologise for the inconvenience you have experienced with our internet service. We understand your frustration, especially with the recurring outages and the impact it has on your daily activities.
The recent outages are due to vandalism resulting in cut fibre cables, affecting a large area. We are actively working with our technical team to resolve these issues as quickly as possible and are taking additional measures to prevent future occurrences. Please note that the connectivity has been restored.
Your feedback is important to us, and we can assure you that we are committed to improving our service. We appreciate your patience and understanding during this time. If you have any further concerns or need assistance, please do not hesitate to contact our support team.
Sincerely,
Clear Access Support
We apologise for the inconvenience you have experienced with our internet service. We understand your frustration, especially with the recurring outages and the impact it has on your daily activities.
The recent outages are due to vandalism resulting in cut fibre cables, affecting a large area. We are actively working with our technical team to resolve these issues as quickly as possible and are taking additional measures to prevent future occurrences. Please note that the connectivity has been restored.
Your feedback is important to us, and we can assure you that we are committed to improving our service. We appreciate your patience and understanding during this time. If you have any further concerns or need assistance, please do not hesitate to contact our support team.
Sincerely,
Clear Access Support
Clear Access's reply26 Jun 2024, 08:37
Official
Good day Arno,
We apologise for the inconvenience you have experienced with our internet service. We understand your frustration, especially with the recurring outages and the impact it has on your daily activities.
The recent outages are due to vandalism resulting in cut fibre cables, affecting a large area. We are actively working with our technical team to resolve these issues as quickly as possible and are taking additional measures to prevent future occurrences. Please note that the connectivity has been restored.
Your feedback is important to us, and we can assure you that we are committed to improving our service. We appreciate your patience and understanding during this time. If you have any further concerns or need assistance, please do not hesitate to contact our support team.
Sincerely,
Clear Access Support
We apologise for the inconvenience you have experienced with our internet service. We understand your frustration, especially with the recurring outages and the impact it has on your daily activities.
The recent outages are due to vandalism resulting in cut fibre cables, affecting a large area. We are actively working with our technical team to resolve these issues as quickly as possible and are taking additional measures to prevent future occurrences. Please note that the connectivity has been restored.
Your feedback is important to us, and we can assure you that we are committed to improving our service. We appreciate your patience and understanding during this time. If you have any further concerns or need assistance, please do not hesitate to contact our support team.
Sincerely,
Clear Access Support
AS
Arno S's updateReviewer Update
27 Jun 2024, 20:21Ounce Again exactly 2 days later almost to the minute CLEAR ACCESS is down!
Cannot cancle because they want a R2000 cancelation fee even though there lines are always down.
Cannot cancle because they want a R2000 cancelation fee even though there lines are always down.
AS
Arno S's update27 Jun 2024, 20:21
Reviewer Update
Ounce Again exactly 2 days later almost to the minute CLEAR ACCESS is down!
Cannot cancle because they want a R2000 cancelation fee even though there lines are always down.
Cannot cancle because they want a R2000 cancelation fee even though there lines are always down.
Clear Access's replyOfficial
28 Jun 2024, 09:16Good day Arno,
We fully understand your frustration and assure you that we at Clear Access share your concerns. There has been a surge of vandalism targeting fibre cables in the Kempton Park area. This not only affects our valued clients but also impacts other ISPs. We are working on solutions to mitigate these issues in the future and appreciate your patience as we address these matters tirelessly.
We fully understand your frustration and assure you that we at Clear Access share your concerns. There has been a surge of vandalism targeting fibre cables in the Kempton Park area. This not only affects our valued clients but also impacts other ISPs. We are working on solutions to mitigate these issues in the future and appreciate your patience as we address these matters tirelessly.
Clear Access's reply28 Jun 2024, 09:16
Official
Good day Arno,
We fully understand your frustration and assure you that we at Clear Access share your concerns. There has been a surge of vandalism targeting fibre cables in the Kempton Park area. This not only affects our valued clients but also impacts other ISPs. We are working on solutions to mitigate these issues in the future and appreciate your patience as we address these matters tirelessly.
We fully understand your frustration and assure you that we at Clear Access share your concerns. There has been a surge of vandalism targeting fibre cables in the Kempton Park area. This not only affects our valued clients but also impacts other ISPs. We are working on solutions to mitigate these issues in the future and appreciate your patience as we address these matters tirelessly.