MK
MICHELLE K
1 reviews | Active since Aug 2012
20 Apr 2023, 12:12
Bad support service - 6 hours and counting no wifi
I have been without internet for more then 6 hours already I have contacted the support team numerous time since this morning and Liz from support is not getting back to me, no response to emails, no calls received - i have called the support line so many times and left messages and its going for 3 hours now that i am trying to get hold of her JUST TO FIND OUT WHY IS MY WIFI NOT CONNECTING
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Replies (2)
Clear Access's replyOfficial
20 Apr 2023, 14:01Good day, Michelle, our support team has been trying to call you all day. Apparently, you are not answering your phone. The issue you were facing was part of a network incident, all services in the area were restored at 12:45 pm. Please contact our support team telephonically.
Clear Access's reply20 Apr 2023, 14:01
Official
Good day, Michelle, our support team has been trying to call you all day. Apparently, you are not answering your phone. The issue you were facing was part of a network incident, all services in the area were restored at 12:45 pm. Please contact our support team telephonically.
MK
MICHELLE K's updateReviewer Update
20 Apr 2023, 14:19Maybe because i spent 6 hours trying to get through to you which is why you couldn't get through to me - what is most shocking is that i have been down since i woke up at 6am, numerous calls and emails to your support team BUT NOT ONE PERSON KNEW VUMA WAS DOWN???????? And not one person at Clear access was aware of this? i find that absolutely shocking for service, instead they had me doing all kinds of things like swapping cables around rebooting 100 times BUT NO ONE KNEW VUMA WAS DOWN?????? seriously, you guys need to fix your service, its outrageous! how is that for service!!! Very bad....
MK
MICHELLE K's update20 Apr 2023, 14:19
Reviewer Update
Maybe because i spent 6 hours trying to get through to you which is why you couldn't get through to me - what is most shocking is that i have been down since i woke up at 6am, numerous calls and emails to your support team BUT NOT ONE PERSON KNEW VUMA WAS DOWN???????? And not one person at Clear access was aware of this? i find that absolutely shocking for service, instead they had me doing all kinds of things like swapping cables around rebooting 100 times BUT NO ONE KNEW VUMA WAS DOWN?????? seriously, you guys need to fix your service, its outrageous! how is that for service!!! Very bad....