Bad service and Internet thats always down

Has to be the worst service i have ever got in my life. I have not had internet since 9am this morning and since then i have made over 10 calls to them complaining and at first i was given an excuse that there is a cable break in the complex. Then after 2PM i kept being told it will be ready in the next 30 minutes, everytime i call i was told 30 minutes. After 5Pm i was told that the cable break has been fixed and my internet will be fixed in the next 15 minutes i must call back if it is not. I tried to call only to find that my call now goes to after hours where it just rings and rings, eventually someone answered and said i must drop they will call me in a few minutes they need to speak to the person who was working on my issue. Again no call back or feedback. I call again after 6 Pm and get told again that they need to call the person who was working on my ticket and they take down my details and tell me that if i am not happy about the service i must call tomorrow and ask for Support manager called Mark. Since 7 i have been calling and no one is answering my calls. I was suppose to be working from home today and could not get any work done, lost revenue and already have to make a plan to go work from somewhere tomorrow. The sad part is that we have no option for another ISP in the complex as they are the only providers. I have opened incident tickets with Clear Access every week, my line is suppose to be 15Meg but ag best i get 3Meg. When i complain i just get a response email that the issue has been resolved and ticket closed. No call to confirm or communication to me to inform me why my line speed is bad or at times non existent. I am typing this with a heavy heart and have also escalated to the complex management and hope we can get another ISP so we can have options.