1 reviews | Active since Mar 2009
Bad Customer feedback
I have recently moved to Bishops Gate complex and the units were fitted with Clear Access Router. I then app**** for Fibre through web Africa and it was activated however I dont get any joy from Clear access as I was told that the router is not the correct one and someone will call me to make an appointment to replace a router. I have been told about the turnaround time of 5-7 working days and no one is calling me until i hold on the line for more than 10 minutes to be told about the reference number that i even dont have, I am not sure how many times I have called and no positive response. It is a pity that I am stuck with Clear access network as I dont have any choice.You call their support and they will tell you it is already after 5 pm and your matter is something that can be resolved by sales which they are only available during working hours.
Thank you for your feedback, and we apologise for the frustration caused.
To clarify, Clear Access owns and operates the fibre network at Bishops Gate (FNO). Each unit is pre-installed with a Clear Access router and ONU in one, allowing residents who sign up with Clear Access to be connected within 24 hours.
As an open-access network, you are free to choose your preferred internet service provider. Since a different ISP was selected, the existing router/ONU needs to be replaced with a compatible device, which requires a technician visit and is scheduled within our standard turnaround time.
Your reference number can be found in the subject line of emails sent to and from Clear Access. We apologise for the delays and any communication issues experienced, and we appreciate your patience while we work to resolve this.
Kind regards,
Clear Access
Thank you for your feedback, and we apologise for the frustration caused.
To clarify, Clear Access owns and operates the fibre network at Bishops Gate (FNO). Each unit is pre-installed with a Clear Access router and ONU in one, allowing residents who sign up with Clear Access to be connected within 24 hours.
As an open-access network, you are free to choose your preferred internet service provider. Since a different ISP was selected, the existing router/ONU needs to be replaced with a compatible device, which requires a technician visit and is scheduled within our standard turnaround time.
Your reference number can be found in the subject line of emails sent to and from Clear Access. We apologise for the delays and any communication issues experienced, and we appreciate your patience while we work to resolve this.
Kind regards,
Clear Access