Bad customer experience

I haven’t had WIFI connection since Saturday, I have been calling the Clear Access support team every day and night but the matter remains unresolved. The technicians make promises to call back but never do and ignore emails. To make matters worse, It took a month to get connected, despite their promise of 2 weeks turnaround time and only after a month of subscribing the WiFi is not working. This is the worst I know, there's no sense of urgency or accountability. The company doesn’t live up to its slogan of “it just works”. Great disappointment.