JL
Jay L

1 reviews | Active since Apr 2022

21 Nov 2024, 11:59

Avoid Clear Access at All Costs!

I've had the misfortune of dealing with Clear Access, and I must warn others to steer clear of this company. Their customer service is abysmal, and their billing system is a joke.

After being incorrectly invoiced and experiencing service disruptions, I was promised a credit and corrected billing. However, the issues persisted, and I was even charged a reconnection fee for a disconnection caused by their own error!

The lack of transparency, accountability, and basic honesty from Clear Access is staggering. They've made promise after promise, only to break them. It's clear that they're more interested in taking your money than providing a decent service.

Unless you enjoy frustration, disappointment, and being taken advantage of, avoid Clear Access at all costs. There are far better internet service providers out there that actually care about their customers.

*UPDATE:* I'll be canceling my account and taking my business elsewhere. I hope others will do the same until Clear Access gets its act together.

0
Replies (1)
Clear Access
Clear Access's reply25 Nov 2024, 11:02
Official
Good day Jay Lee, 
Please note our customer relations officer will be in contact with you to address your concerns. 
Kind regards, 
Clear Access

Best regards,