Amazing customer support

Having just moved and getting my internet setup, I encounter a problem of severely low speed. I was graced with the help of Devon. Patient and helpful, he helped me test my internet to confirm it was slow, to confirm whether or not it was the router, to confirm whether or not it was the ONT, and after confirming the fault was not on Clearaccess side he escalated the fault to Metrofibre. The fault was rectified and I now have the speeds I am paying for. Devon was most helpful and understanding (as I am not home during the day to do the tests), he was able to help me after hours. Brilliant customer service and fantastic communication.