After hours support non existent
I was promised 25mbps but only get 22. I called the Call centre yesterday at 14:58. The agent promised to call me back. Now, 20 hours later, still no call from him. You don’t deliver on mbps and you don’t deliver on customer support!
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Clear Access's replyOfficial
09 Apr 2026, 08:12Hi Tommie,
Thank you for your feedback, and we’re sorry for the frustration you experienced.
Following your query, our team was able to make contact and clarify how WiFi can sometimes affect speed test results, as well as how to test via a wired (LAN) connection for the most accurate reading.
We’re glad to hear that everything has since been resolved and that you’re now happy with the service.If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind Regards,
Clear Access
Thank you for your feedback, and we’re sorry for the frustration you experienced.
Following your query, our team was able to make contact and clarify how WiFi can sometimes affect speed test results, as well as how to test via a wired (LAN) connection for the most accurate reading.
We’re glad to hear that everything has since been resolved and that you’re now happy with the service.If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind Regards,
Clear Access
Best regards,
Clear Access's reply09 Apr 2026, 08:12
Official
Hi Tommie,
Thank you for your feedback, and we’re sorry for the frustration you experienced.
Following your query, our team was able to make contact and clarify how WiFi can sometimes affect speed test results, as well as how to test via a wired (LAN) connection for the most accurate reading.
We’re glad to hear that everything has since been resolved and that you’re now happy with the service.If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind Regards,
Clear Access
Thank you for your feedback, and we’re sorry for the frustration you experienced.
Following your query, our team was able to make contact and clarify how WiFi can sometimes affect speed test results, as well as how to test via a wired (LAN) connection for the most accurate reading.
We’re glad to hear that everything has since been resolved and that you’re now happy with the service.If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind Regards,
Clear Access
Best regards,