Absolutely pathetic support

Absolutely pathetic support and zero accountability

I have been trying for 2 days to get my fibre “B number” from Clear Access so I can activate a service with a new ISP. This should be a simple admin request, yet it has turned into a complete nightmare.

There is no way to speak to a human. No phone number. No escalation. You’re forced to deal with a WhatsApp bot that repeatedly promises “an agent will contact you shortly” — and then nothing happens. Over and over again.

This kind of behaviour feels deliberately obstructive and is completely unacceptable for a fibre infrastructure provider. Customers should not be held hostage when they want to move ISPs.

If this is how Clear Access operates when you’re trying to leave, it says a lot about their standards. Extremely poor service, zero communication, and absolutely frustrating to deal with.

Would not recommend.