1 reviews | Active since Apr 2018
Absolute joke!
Absoulte joke of a service.
The building I live in is exclusively covered by Clear Access and for the last 10 months, almost a year my wifi has been off every second day. I have spent thousands each month on data to supplement the no wifi as I work from home ON TOP of my monthly wifi debit order.
When I raise the issue or ask for some sort of reimbur*****t, because I am not getting the service I am paying for, I just get told there is nothing they can do because it's the upstream service providers fault and not theres. A complete shift in blame and extreme lack of accountability.
Clear Access I pay YOU for a service that isn't being delivered, so it is on YOU to deliver the service I pay for. Not ***** my money every month and blame it on others.
Do everything you possibly can to avoid signing up to Clear Access, they are *******.
P.S. I am typing this review using mobile data because my wifi has been off since 11am yesterday, which is also the 3rd time this week it has been off.
Thank you for your feedback, and we sincerely apologise for the disruption you’ve experienced.
The recent outage was caused by vandalism impacting our upstream network provider. While this was outside of our direct control and we were reliant on their updates, we are pleased to confirm that services have now been restored.
Should you still be experiencing any connectivity issues, please contact our support team for assistance.
Kind regards,
Clear Access
Thank you for your feedback, and we sincerely apologise for the disruption you’ve experienced.
The recent outage was caused by vandalism impacting our upstream network provider. While this was outside of our direct control and we were reliant on their updates, we are pleased to confirm that services have now been restored.
Should you still be experiencing any connectivity issues, please contact our support team for assistance.
Kind regards,
Clear Access