Based on recent customer reviews, Cinnabon is facing significant customer experience challenges across multiple South African locations including Sandton City, Mall of Africa, Clearwater, Cresta, and the V&A Waterfront. Customers consistently mention disrespectful and inattentive staff, with a recurring theme of being ignored at the counter. Product freshness is a frequent complaint, with shoppers describing stale cinnabons sold in prepacked boxes. Inconsistent trading hours, missing utensils, and poor handling of delivery orders also surface. A bright spot is the head office team, which customers describe as helpful and efficient when resolving complaints.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Cinnabon
How is Cinnabon rated on Hellopeter?
Hellopeter has tracked Cinnabon across 78 reviews. Cinnabon hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Cinnabon? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Cinnabon Clearwater extremely bad service
I ordered online tosay 2 July 2026. The driver brought the wrong order. Said it had my name on it. He took it back. Cinnabon Clearwater has the correct order but refuse to give the driver transport money to deliver it. They made the mistake but is not taking responsibility to rectify it. Instead they advised I must contact Uber eats to get the order cancelled. This is extremely bad service from Cinnabon Clearwater.
1 reviews | Active since Jul 2026
Cinnabon Clearwater extremely bad service
I ordered online tosay 2 July 2026. The driver brought the wrong order. Said it had my name on it. He took it back. Cinnabon Clearwater has the correct order but refuse to give the driver transport money to deliver it. They made the mistake but is not taking responsibility to rectify it. Instead they advised I must contact Uber eats to get the order cancelled. This is extremely bad service from Cinnabon Clearwater.
1 reviews | Active since Oct 2020
Horrific service + stale cinnabon
Despite multiple messages to Cinnabon (Social media DM and email) since March, I haven’t heard back from them. Not even an acknowledgment of my request. This is absolutely insane. Stale Cinnabons, rude cashier and it’s understandable because the business itself can’t even acknowledge me… Pathetic!
1 reviews | Active since Oct 2020
Horrific service + stale cinnabon
Despite multiple messages to Cinnabon (Social media DM and email) since March, I haven’t heard back from them. Not even an acknowledgment of my request. This is absolutely insane. Stale Cinnabons, rude cashier and it’s understandable because the business itself can’t even acknowledge me… Pathetic!
1 reviews | Active since Jun 2026
Poor service, poor food quality and rude staff members
Your staff member Brendon from the Canal Walk branch that is opposite Brocka who was working around 10:30 am on June 3rd 2026, insisted on serving me stale minibons from the shelf. According to him the price is higher from the hot plate! I’ve visited several branches and they’ve never had an issue with serving directly from the hot tray, in fact in the very same mall at the food court they’ve offered me excellent service. We went back and forth for a good 5 mins and he ended up reheating the minibons and they’re were still stale!!!
1 reviews | Active since Jun 2026
Poor service, poor food quality and rude staff members
Your staff member Brendon from the Canal Walk branch that is opposite Brocka who was working around 10:30 am on June 3rd 2026, insisted on serving me stale minibons from the shelf. According to him the price is higher from the hot plate! I’ve visited several branches and they’ve never had an issue with serving directly from the hot tray, in fact in the very same mall at the food court they’ve offered me excellent service. We went back and forth for a good 5 mins and he ended up reheating the minibons and they’re were still stale!!!
1 reviews | Active since Aug 2020
Denied service
Went to Cinnabon at Sandton city, we were treated eith such disrespect and ended up leaving the store without being assisted because everybody ignored us. There was a guy taking payments and he ignored us n took a call. A video call while we were busy ordering n left us unattended. The other one came to help n we asked for the manager n he said that one who is on a video call with his girlfriend is the manager n unfortunately there's nothing you can do. We left the store without being assisted still n ended up buying doughnuts next door at Krispy kream
1 reviews | Active since Aug 2020
Denied service
Went to Cinnabon at Sandton city, we were treated eith such disrespect and ended up leaving the store without being assisted because everybody ignored us. There was a guy taking payments and he ignored us n took a call. A video call while we were busy ordering n left us unattended. The other one came to help n we asked for the manager n he said that one who is on a video call with his girlfriend is the manager n unfortunately there's nothing you can do. We left the store without being assisted still n ended up buying doughnuts next door at Krispy kream
1 reviews | Active since Jan 2018
I went to the store and spent more than R260 including my Passion Fruit Boba, mind you had a crying 8 weeks old, a 2 year old and my 5 year old with a stroller and a trolley. They handed me the order and I mistakenly spilled my Boba, I kindly asked them t
No empathy from staff members at Mall of Africa Cinnabon
1 reviews | Active since Jan 2018
I went to the store and spent more than R260 including my Passion Fruit Boba, mind you had a crying 8 weeks old, a 2 year old and my 5 year old with a stroller and a trolley. They handed me the order and I mistakenly spilled my Boba, I kindly asked them t
No empathy from staff members at Mall of Africa Cinnabon
1 reviews | Active since Sept 2015
Stale a bon
Cinnabon Clearwater, please do better. Selling old dry cinnabons in those prepacked containers and with a smile! What really irritates me is that I bought that stale **** for my kids. I probably won't support this company ever again.
1 reviews | Active since Sept 2015
Stale a bon
Cinnabon Clearwater, please do better. Selling old dry cinnabons in those prepacked containers and with a smile! What really irritates me is that I bought that stale **** for my kids. I probably won't support this company ever again.