Was promised a service that was not delivered.

I received a call for Cell Direct Marketing on Wednesday 18/10/2017. She said I was due upgrading my contract phone with Cell C and asked if I have organised that yet through Cell C. I said that Cell C inquired of me to fill in a new application form that I did not want to do as I didn't have to do this this the 2 previous times I upgraded so I refused to upgrade through Cell C.

I then received a call from Cell Direct Marketing where the lady stated that I do not need to fill in forms and she can assist me over the phone with upgrading. I agreed and we went through with the procedure, it was very quick and I was quite delighted by the outstanding service. She promised that the phone would be delivered before Firday 20/10/2017.

I haven't heard from them since and tried calling but there is never an answer. I tried my luck this morning and finally got a hold of someone. I asked him that he trace a parcel for me and he asked me for my ID number, We confirmed the ID number to each other a few times and he said that he can't find anything on the system for that ID. I told him that I'm a 100% sure that someone from his office called me regarding this as I have TrueCaller that identifies the account holder of the number and that I have a recording app that recorded the 3 phone calls between me and this lady.

I'm very worried at this moment as I'm not sure what to do regarding this or how to handle this situation. Why not do a little bit more effort and pay it forward, that alone could change the world. Instead lets give bad service and don't give a rats ass about the client and their worries.

(I also called RAM couriers head office and Polokwane warehouse that was apparently going to deliver the parcel and they were looking for the address of my house and couldn't find anything) THIS IS MAKING ME WORRIED