Very bad customer service

Received a phone call from a marketing consultant who upgraded my 8ta contract for me. At the time I told hime that I only use topup contracts. A couple of months later I ran out of airtime and wanted to load more only to find that I couldn't. I phoned Telkom and they said that it wasn't a topup but a Call100 contract. I found out that I can't sms or load more airtime.<br> <br> I have been struggling for approximately 4 months for someone to fix this problem, but everyone I finally reached (after holding forever) told me that I have reached the wrong department and gave me another number.<br> <br> I am really fed up and am considering going to the consumer council with with matter.