Upset and disappointed

The first problem that I encountered was my phone being delivered to me very late. I expected it on the 2nd week of February but I received it o the third week and that was after I had called to find out what happened to my order. I was then told that the Courier couldn't find my address. I then received the phone on the 20th of February, <br> I then started using the phone and realized on the 21st which is the next day that the phone had technical problem, I couldn't be on the phone for more than 3minutes because it just cuts me off. On Monday the 23rd I reported the problem but I was only contacted on the 26th of February and by that time i was out of town and Roxanne said that she would have the phone collected by the courier, The Couriers called on the very same day but informed me that they would say when the phone will be collected. I received a call from the Courier on Monday 2nd March and confirmed that the phone will be collected on Thursday the 5th, on the very same day Roxanne called me and said I should take the phone for repairs and it is no longer their problem. I reported the phone before 7 days so how is it now my problem to fix a phone which is not even a month old.