Unbearable Experience

<p>I was called by Cell direct call centre and was offered a deal of a Samsung J5 Prime as the sales lady was describing the deal I wrote everything down</p> <p> </p> <p>Samsung J 5Prime</p> <p>24 months</p> <p>R189 per month</p> <p>2gig for whats app data</p> <p>3000 Telecom mins</p> <p>1500 sms</p> <p>Usb drive</p> <p>Power bank</p> <p>10 free gig (telkom hotspot)</p> <p> </p> <p>I got delivered a Samsung J1 (don’t even know what contract this is on.</p> <p>Cell Direct took R90 from my account and they recollected the phone on the 22/02/2017 never called me for anything no communication I have been trying to call them every single date since the 22/02/2017 to get firstly refunded and 2 there were supposed to send me the correct deal and phone.</p> <p> </p> <p>Cell Direct had confirmed that the mistake was on thier side, but treating me as if I am in the wrong.</p> <p> </p> <p>I have spoken to Randell and he was supposed to revert back. I have also sent an email to them no response.</p> <p> </p> <p>service is disheartened especially trying to attract new business</p> <p>Nicky Nel</p>